Support

How can we help?

Quick answers for sign-in, Premium, scanning, and your account.

• Signing in

  Tap Sign in and enter the account email. If the Primary seat set a seat password, use that. Other phones can use the same email and password, with no need to open the account inbox.

  Email me a code instead still works. A code works for 10 minutes, and each new code replaces the last one. Forgot password sends a reset link to the account email only.

  No email? Check spam or promotions, wait a minute, and ask for a new code.

• A new iPad or phone

  Sign in with the same email. Then open your account from the letter button at the top and tap Load my group. Your seats, cards, and decks come with it.

• Premium and billing

  Premium is one subscription for the whole account. It works on every seat and every device where you sign in.

  Subscribed on the website? Open your account on the Primary seat and tap Manage billing.

  Subscribed through the App Store or Google Play? Manage or cancel it in your Apple subscriptions or Google Play subscriptions.

• Refunds

  Payments are non-refundable, and you can cancel anytime. Apple and Google handle refund requests for App Store and Google Play purchases. See Refunds for details.

• Scanning a card

  Use bright, even light and a plain table. Fill the frame with the card and tilt it a little to remove glare on holo cards. If a scan misses, type the set number instead.

• Seats and the Primary seat

  Each person gets a seat on the account. Only the Primary seat can change the plan, download data, or delete the account. Other seats see “Ask the account owner.”

• Delete your account

  You can delete the account and its data anytime. See how to delete your account.

• Card art and takedowns

  Artwork concerns or takedown requests go to takedown@getcardquest.com.